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Frequently Asked Questions

1. How do I make a payment on your website?

Our website accepts Credit/Debit Card and PayPal payment methods.

2. Where do you ship to?

See our Shipping policy for our current shipping locations. If your location is not listed please contact us!

3.How long will it take for my item to get delivered?

Timeframes for Standard and Express delivery are detailed in our Shipping Policy

4. What if I want to change my order?

Please email us and if we can change the order for you we will. Please note, if the order has already been processed, this will not be possible and you will need to completed the returns process once your order arrives.

5. Can I return my item(s)?

Of course. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please see our Refund Policy page for full details.

6. What happens if there is an issue with my order when it arrives?

We endeavour to ensure all orders are received in perfect condition, however, if the product you ordered arrives faulty, damaged or incorrect please contact us and we will replace the item in line with our Refund Policy.

7. How do I contact you?

Head to our Contact Us page and complete the contact us form. Please allow a few working days for a response.

8. Do you have a size guide?

All our products are individually sized. Please check each product listing for details.

9. Are you currently recruiting?

If you want to work with us, the Be Defiant Family we are always accepting applications into our Advocate, Champion and Athlete teams. Check out our Join The Family pages.

10. What happens if there is an issue with my be defiant.® account?

Head to our Contact Us page and complete the contact us form. Please allow a few working days for a response.

11. When are you restocking?

If we run out of your desired item please use the “Email me when back in stock” button to be alerted when we restock.

12. What are your opening hours?

We are ready to take your order 24 hours a day, 7 days a week!

13. Do you accept student discount?

As 10% of our annual profits are donated to charitable causes we do not offer Student discounts on products. We always aim to keep our product prices affordable.